Account page
Enterprise B2B SaaS / Web / Support site
Project context and goals
As part of the RingCentral support website redesign, this project focused on rethinking the My account experience for two primary user roles: regular users and administrators.
Design goals
Design a more structured and role-based experience that:
Presents key information with improved clarity
Supports different priorities for users and admins
Creates scalable and adaptable layouts
Please note: the screens shown highlight the core pages, not the full end-to-end flow.
Problem
The legacy My account pages suffered from an outdated visual design, weak hierarchy, and layout.
The goal was to create clearer layouts, improve information hierarchy, and better support role-specific needs within a content-heavy support ecosystem.
Role
I was responsible for redesigning the My account experience, including defining the layout, establishing the information hierarchy, structuring role-based content, and finalizing the UI to align with the latest visual direction. The process involved iterative refinement in collaboration with UX leadership and the content team.
Key UX considerations
Role-based layout strategy
Distinct layouts designed to reflect differing priorities and needs.
Information hierarchy and prioritization
Content is structured based on relevance.
Scalable layout design
Flexible modules supporting varying content conditions.
Cross-platform consistency
The My RingCentral team cards were later extended into the desktop application’s help center, maintaining consistent interaction patterns.
Administrator experience
The administrator experience required a different structural approach due to expanded informational needs.
The layout was designed to accommodate additional role-specific modules, including the newly introduced My RingCentral team module, which presents role-relevant contacts such as onboarding specialists, support representatives, account managers, and others. Each contact card includes contextual details such as availability, communication channels, and a brief description of how the contact can assist.
Outcome
The redesign established clearer and more structured My account experiences tailored to different user roles. By improving hierarchy, layout clarity, and content organization, the pages provided more efficient access to support and account-related resources.